Refund policy

Shop Tashi Refund and Exchange Policy

At Shop Tashi, we value your satisfaction and strive to make your shopping experience as seamless as possible. Please review our refund and exchange policy to ensure clarity on our processes.

Refund Policy

  • We do not offer refunds for any purchases.
  • All sales are considered final, with no exceptions.

Exchange Policy

We offer exchanges or store credit for eligible items. Please adhere to the following guidelines:

  • Eligibility for Exchange:

    • Items must be unworn, unused, and in their original condition with all tags attached.
    • Items must not show any signs of wear, washing, or alterations.

  • Non-Exchangeable Items:

    • Lace items
    • White clothing
    • Sale items
    • Bathing suits
    • All items marked as FINAL SALE

  • Exchange Request Timeline:

    • You must contact us within 3 days of receiving your item to request an exchange or store credit.

  • How to Initiate an Exchange:

    1. Contact us via email at info@shoptashi.com or call us at 754-294-2876 to begin the exchange process.
    2. Provide your order number, a brief description of the issue, and your preferred resolution (exchange or store credit).
    3. Once your request is approved, we will provide detailed instructions on how to return the item.

  • Shipping Costs:

    • Customers are responsible for the shipping costs associated with returning the item and for shipping the exchanged item.

Store Credit Policy

If an exchange is not possible, you will receive store credit in the form of a unique code.

  • Store credit can be used at any time for future purchases.
  • Once your return is processed, the store credit code will be emailed to the address provided at the time of purchase.

Important Notes

  • Items returned without prior authorization will not be accepted.
  • Shop Tashi is not responsible for lost or stolen return packages. We recommend using a trackable shipping service to ensure your return reaches us safely.

For any questions or additional assistance, please contact us at:

Thank you for shopping with Shop Tashi. We appreciate your business and look forward to serving you again!