FAQ

Shop Tashi FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will receive an email once your order has been dispatched via UPS, which will include your UPS Tracking Number. Most orders are processed within 3 business days. Please note that it may take UPS up to 24 business hours to update tracking information after you receive the email. If you are unavailable to sign for your package upon delivery, it will be held at your local UPS office until you request a redelivery or pick it up in person.

CAN I EXCHANGE MY ITEM?

We strive to make your online shopping experience seamless. Exchanges are accepted within 3 days of receiving your order.
To process an exchange, please email us at info@shoptashi.com with your order number and the reason for the exchange.

Please Note:

  • Bodysuits, swimwear, white items, lingerie, sale items, custom clothing, and accessories are FINAL SALE and cannot be exchanged.
  • If you have questions before placing an order, feel free to contact us by email at info@shoptashi.com or call us at 754-294-2876.

I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?

No, we do not offer refunds.
Please Note: Bodysuits, swimwear, lingerie, white items, sale items, and accessories are FINAL SALE and are not eligible for exchanges or refunds.

DO YOU PROVIDE RETURN SHIPPING LABELS?

No, we do not provide return shipping labels. Exchange shipping costs are the responsibility of the customer. We recommend using USPS for cost-effective shipping.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

No, we process orders quickly to ensure timely delivery. Once an order has been placed, we are unable to cancel it.

WHY HAS MY ORDER BEEN CANCELLED?

  • Items may sell out quickly due to high demand, or an item in your order may become unavailable. In such cases, we will dispatch the rest of your order and issue a refund for the out-of-stock item.
  • Orders may also be canceled if billing and shipping information cannot be verified. If this happens, you may try placing the order again using an alternate payment method.

HOW LONG DOES IT TAKE TO RECEIVE STORE CREDIT?

When we receive your exchange item, it will be processed within 2-4 business days. Once processed, a store credit code will be emailed to the address provided at the time of purchase. Please check your inbox and spam folders for the store credit code.

CAN I MODIFY MY ADDRESS AFTER IT HAS BEEN VALIDATED?

Yes, modifications to your address can be made as long as your order has not yet been shipped. Please contact us as soon as possible to request the changes at info@shoptashi.com or call us at 754-294-2876.

HOW OFTEN DO YOU RESTOCK?

We restock items only if the manufacturer remakes the style. You can sign up for restock notifications via the product page on Btashi.com to be notified if an item becomes available in your size. If an item is no longer visible online, it will not be restocked.

For additional inquiries, feel free to contact us at info@shoptashi.com or call us at 754-294-2876. Thank you for shopping with Shop Tashi!